Supporting your solutions and beyond…

Managed service support to give you piece of mind

Circyl Support provides you with the peace of mind and comfort that your solution is supported by a wealth of experience, a services driven CRM solution and a personal experience that will give you confidence that you are continually in the best hands possible.

We use a team of experienced consultants and given the wide variety of technologies utilised in our solutions, we operate a ‘Resource Pool’ and allocate the most suitable person to your issue, query or question based their knowledge of your solution and the technologies used.

Supported technologies include:

In addition to supporting our solutions, we can also extend this to cover the wider Microsoft Office 365 portfolio such as Exchange, Forms, etc.

Support overview

Our Support and Maintenance service is comprised of the following elements:

Guaranteed Support and Response Services

  • Ongoing provision and management of helpdesk services
  • Priority project resource allocation to resolve calls logged; we will use staff with relevant solution knowledge
  • Support available for questions, queries and resolving issues. ‘How to use’ questions and discussions regarding changes are also covered
  • Quarterly service reports, detailing calls logged, resolutions and allocated time used to date

Support Hours

This is the number of support hours allocated to the agreement per annum:

  • This time will then be used to resolve support calls logged via the helpdesk
  • The time must be used within the agreed term and cannot be rolled forward to any other agreement
  • Any changes that are requested to be made to the supported solution which are 15 hours or less can be drawn down from the support contract
  • Additional time can be purchased if appropriate; and will be required if the time purchased is used up before the end of the agreement

Health check

We will undertake a solution health check review and produce a report that will include the following:

  • Major, Medium and Minor Concerns
  • Recommendations
  • Any fixes applied during Health check

What our Customers say…