Privacy and cookies policy
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
For the purpose of the General Data Protection Regulation 2018 (GDPR), the data controller is Circyl Limited, Claymore, Tame Valley Industrial Estate, Tamworth, Staffordshire B77 5DQ.
Information we may collect from you
We may collect and process the following data about you:
- Information that you provide by filling in forms on our site
- If you contact us, we may keep a record of that correspondence
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access
- If you call us, we may record your call for our training and regulatory/compliance purposes only
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.
Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
- To estimate our audience size and usage pattern
- To store information about your preferences, and so allow us to customise our site according to your individual interests
- To speed up your searches
- To recognise you when you return to our site
Security of personal information
All information you provide to us is stored on our secure servers in mainland UK.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.
International Data Transfers
Circyl does not presently transfer or store or transfer personally identifiable information outside of the European Economic Area.
Uses made of the information
We use information held about you in the following ways:
- To ensure the content from our site is presented in the most effective manner for you and for your computer
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
- To carry out our obligations arising from any contracts entered into between you and us
- To allow you to participate in interactive features of our service, when you choose to do so
- To notify you about changes to our service
Disclosure of your information
We may disclose your personal information to any member of our group, which means our parent company, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
- If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
Third Party Web Sites/Links
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates and clients. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Whilst Circyl will only obtain very basic personally identifiable information from the forms on our web site (typically name, contact number, organisation and email address), we still observe the rights of individuals in accordance with GDPR, should they be relevant.
Right of Access
An individual may contact us to instruct the business to provide you with all personal information we hold about you. The provision of your personal information may be subject to:
- Requesting confirmation of identity in the form of a copy of your photo ID (certified by solicitor)
- A charge if the request is significant
- A refusal of the subject access request if it is found to be unsubstantiated or excessive in nature
- Something permitted by law that allows the business to withhold such data
Right of Rectification
Should you identify that incorrect information is held by the business, you may instruct us to append that information.
Right to Erasure
This means that individuals have the right to request personal data is erased and to prevent processing, under certain circumstances. You have the right to erasure if;
- The personal data is no longer necessary for the purpose which the business originally collected or processed it for
- The individual withdraws their consent
- The individual objects to the processing of their data, and there is no overriding legitimate interest to continue this processing
- The individual objects to the processing of their data for direct marketing purposes
- The business has processed your personal data unlawfully (i.e. in breach of the lawfulness requirement of the 1st principle)
- The business need to do it, to comply with a legal obligation
- The business has processed the personal data to offer information society services to a child
For the purpose of clarity, the business does not process any data collected from children.
Right to restrict processing
Individuals the right to restrict the processing of their personal data in certain circumstances. This means that an individual can limit the way that an organisation uses their data. This is an alternative to requesting the erasure of their data.
- The individual has the right to request the restriction or suppression of their personal data
- This is not an absolute right and only applies in certain circumstances
- When processing is restricted, the business may be permitted to store the personal data, but not use it
- The individual can make a request to the business for restriction, verbally or in writing
- The business will respond within one calendar month to a request
Right to data portability
The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services.
The right to data portability only applies:
- To personal data an individual has provided to a controller
- Where the processing is based on the individual’s consent or for the performance of a contract
- When processing is carried out by automated means
Right to object
Individuals have the right to object to:
- Processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling)
- Direct marketing (including profiling)
- Processing for purposes of scientific/historical research and statistics
The business will stop processing personal data for direct marketing purposes as soon as an email notification is received from the individual.
Rights related to automated decision making including profiling
Circyl do not use such automated decision making or profiling tools.
Right to make a complaint to the Information Commissioner (ICO)
Individuals have the right to raise a complaint with the Information Commissioner (ICO), in relation to any matter relating to individual rights, and the way in which our business stores, processes or deals with such information.
We are committed to providing a high quality service. If something goes wrong or you are unhappy, we want you to tell us about it. This will help us to improve our standards.
If you have a complaint please contact us in writing with the full details of your complaint to firstname.lastname@example.org and prefix your subject line with the word COMPLAINT.